Frequently Asked Questions

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Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page! Here, you’ll find answers to the most common questions about our products, services, and policies. Whether you’re curious about shipping times, need help with returns, or want more information about how to contact customer support, this section is designed to provide quick and clear responses. If you can’t find the answer you’re looking for, feel free to reach out to us directly—we’re always happy to help!

You can reach our customer support team through various channels for assistance. For immediate help, use the live chat feature on our website, available 24/7. You can also email us at support@mxtrak.com, and we typically respond within 24 hours. For urgent inquiries, feel free to call us at +44 121 456-7890 between 9 AM and 5 PM, Monday to Friday. Our dedicated team is here to help with any questions, from product information to troubleshooting issues.

Orders

How do I cancel or change my order?

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
How to track my order?

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
What are my payment options?

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Shipping & Delivery

Do you ship overseas?

Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
Do you offer free shipping?

Yes, free shipping is available for all the orders that's placed inside the United States. We charge shipping fees for overseas orders.
How long does the delivery take?

We usually take 3-5 business days for your order to be shipped & delivered.

Refund & Exchange

How long does it take to get the Refund?

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
How do I track my Refund?

To track the status of your refund, kindly refer to your confirmation email that you have received from us.
What is your Refund & Exchange Policy?

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

Support