1. Information We Collect
1.1. Personal Information
We may collect personal information that you provide to us directly, including but not limited to:
- Name
- Email address
- Phone number
- Job title
- Company name
- Billing information (e.g., credit card number, billing address)
1.2. Usage Data
We may collect information about how our software and services are accessed and used, including:
- IP address
- Browser type and version
- Device information (e.g., operating system, hardware model)
- Pages visited on our website
- Time spent on those pages
- Software usage patterns
1.3. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to monitor activity on our website and software, and to store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
2. How We Use Your Information
2.1. To Provide and Maintain Our Services
We use your information to deliver, maintain, and improve our software products and services, including:
- Setting up and managing your account
- Providing customer support
- Processing transactions
- Analysing usage to improve our offerings
2.2. To Communicate with You
We may use your contact information to send you updates, newsletters, marketing materials, and other information that may be of interest to you. You may opt-out of receiving these communications at any time.
2.3. To Comply with Legal Obligations
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
2.4. To Protect Our Rights and Interests
We may use your information to protect the rights, property, or safety of MxTrak, our users, or others, including enforcing our agreements, policies, and terms of service.
3. How We Share Your Information
3.1. Service Providers
We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf. These third parties are bound by confidentiality obligations and are not permitted to use your information for any purpose other than to provide services to us.
3.2. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.
3.3. Legal Requirements
We may disclose your information if required to do so by law or in response to legal processes, such as a court order or subpoena.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of inaccurate or incomplete personal information.
- Deletion: You can request deletion of your personal information under certain circumstances.
- Objection: You can object to our processing of your personal information.
- Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact details provided below.
7. Third-Party Links
Our website or software may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
MxTrak, JQ Modern, Suite 305F, 120 Vyse Street, Birmingham, B18 6NF
contact@mxtrak.com
+44 121 798 1873
This Privacy Policy is intended to provide transparency regarding how we handle your personal information. By using our services, you agree to the terms outlined in this policy.